SITS 22 - The Service Desk & IT Support Show is happening 11-12 May 2022 at ExCel, London and we are especially excited as our Chief Operation Officer, Andy Walsh and our Head of Customer Success, Alexis Mackie, will be presenting an educational session on "Why Service Optimisation is Vital for your Vision".
In this episode of the Vivantio Vibe Podcast, our Director of Digital Marketing Todd Carruth visits with Andy and Alexis about returning to SITS, meeting people face-to-face again and reviews some of the key points in their educational session including what is service optimisation, customer success vs. customer service, and KPIs we all need to consider to improve service.
You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.
Headed to SITS22? Come see us at the educational session and on the show floor. Pre-register for free using the link below.
Join Vivantio's Director of Digital Marketing Todd Carruth and Software Sales Engineer Mark Walker (right) as they discuss the questions you should ask and what you should expect whether your just a passenger or a driver when it comes to testing a service management solution.