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In this video, we explain how self-service portals play a key role in the customer service experience. They represent a company’s professionalism, brand, and its desire to help customers find answers to their questions, solve their own technical issues or find resources. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.

 

Lauren Saalmuller

by Lauren Saalmuller

Lauren joined the Vivantio marketing team as a content specialist in 2019 and has a background in marketing, content creation, and journalism.