--- title: Vivantio Video Library description: Our dedicated video library is focused on providing viewers with valuable insights into the Vivantio platform image: https://blog.vivantio.com/hubfs/video-library-landing-page-feature-image.jpg --- - US: +1617-982-0390 - UK: +44-1934-424840 - [info@vivantio.com](mailto:info@vivantio.com) [![2020-Vivantio-Logo](https://blog.vivantio.com/hubfs/_logos/2020-Vivantio-Logo.svg) ![2020-Vivantio-Logo](https://blog.vivantio.com/hubfs/_logos/2020-Vivantio-Logo.svg)](https://www.vivantio.com/) [![Demo](https://no-cache.hubspot.com/cta/default/386968/18cc99c9-8a1d-44b3-9f67-d1c1a7f0a3e5.png)](https://cta-redirect.hubspot.com/cta/redirect/386968/18cc99c9-8a1d-44b3-9f67-d1c1a7f0a3e5) ![woman-being-interviewed-on-video-camera](https://blog.vivantio.com/hs-fs/hubfs/Video/woman-being-interviewed-on-video-camera.jpg?width=1920&height=1080&name=woman-being-interviewed-on-video-camera.jpg) # **Video Library** --- #### Covering a variety of service management topics, trends and customer insights.   Alan Shrimpton, IT Strategy Manager at a global car manufacturer, weighs in on why his organization chose Vivantio and their experience using the ITSM Platform to meet their ITIL and performance requirements.   ## Featured Videos Keep scrolling to discover our most recent video content. #### How Self-Service Portals Improve the Customer Service Experience In this video, we explain how self-service portals play a key role in the customer service experience. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers. #### Roles and Permissions Provide Data Control for Service Management Teams Roles and permissions are crucial because they determine who--and what departments--can perform certain operations and access particular (e.g., confidential) data within the software. This video provides an overview of the roles and permissions capabilities within the Vivantio platform. #### Feature Highlight: Workflows In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.   #### Feature Highlight: Ticket Views Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more.   #### Feature Highlight: Creating Tickets In this video, Patrick, one of our solutions consultants, demonstrates the multiple options for creating a ticket within the Vivantio platform.   #### Feature Highlight: Custom Forms & Fields In this video, product specialist Melissa provides an overview and demonstrates the functionality of creating custom forms and fields in Vivantio.     #### Vivantio ITSM Software Empowers Teams to Provide Focused Customer Service In this video, team members at Vivantio, a leading service management software provider, took time out during the Service Desk and IT Support Conference in London to discuss how customer service is at the core of their organization.     #### Simplify Enterprise Service Management with Vivantio In this product demonstration, Vivantio Sales Engineers, Mark and Melissa, show participants how they can quickly and easily add new departments to create a full-service management solution.     #### **REQUEST A DEMO** Learn How You Can Elevate Your Service Using Vivantio   [![BOOK A DEMO](https://no-cache.hubspot.com/cta/default/386968/c86bd301-bca4-4127-a1de-e46309af8d6e.png)](https://cta-redirect.hubspot.com/cta/redirect/386968/c86bd301-bca4-4127-a1de-e46309af8d6e) ![laptop-showing-vivantio-dashboard-with-three-people-talking-in-the-background](https://cdn2.hubspot.net/hubfs/5816394/CLEAN-images/gfx/lazy-placeholder-350x200.jpg) [![2020-Vivantio-Logo-Reverse-Master](https://blog.vivantio.com/hs-fs/hubfs/_logos/2020-Vivantio-Logo-Reverse-Master.png?width=200&height=50&name=2020-Vivantio-Logo-Reverse-Master.png "2020-Vivantio-Logo-Reverse-Master")](https://www.vivantio.com) Copyright © 2022 Vivantio | All Rights Reserved - [Terms of Use](https://www.vivantio.com/terms-and-conditions/) - [Privacy Policy](https://www.vivantio.com/privacy-policy/)