Alan Shrimpton, IT Strategy Manager at a global car manufacturer, weighs in on why his organization chose Vivantio and their experience using the ITSM Platform to meet their ITIL and performance requirements.
Keep scrolling to discover our most recent video content.
In this video, we explain how self-service portals play a key role in the customer service experience. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.
Roles and permissions are crucial because they determine who--and what departments--can perform certain operations and access particular (e.g., confidential) data within the software. This video provides an overview of the roles and permissions capabilities within the Vivantio platform.
In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.
Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more.
In this video, Patrick, one of our solutions consultants, demonstrates the multiple options for creating a ticket within the Vivantio platform.
In this video, product specialist Melissa provides an overview and demonstrates the functionality of creating custom forms and fields in Vivantio.
In this video, team members at Vivantio, a leading service management software provider, took time out during the Service Desk and IT Support Conference in London to discuss how customer service is at the core of their organization.