November 1, 2021 - Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, has been named Best Customer Service Management Platform - USA by Acquisition International's Corporate Excellence Awards. The Corporate Excellence Awards were launched by CV Magazine to showcase companies and individuals that are committed to innovation, business growth, and providing the very best products and services to clients across a wide range of industries.
"Today, every business is a service business. Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in ‘co-creating value’ with their customers," says Greg Rich, CEO for Vivantio. "Business leaders seeking a competitive advantage are realizing that they need to align their organizations so that customer service plays a central role in all their business activities. Vivantio continues to help thousands of users across multiple industries elevate their customers’ experience and I’m proud our company has been recognized as a leader in the field of customer service management platforms."
What sets Vivantio apart is that it empowers its customers to take charge of their service operation and deliver the best possible service experience to their customers. Implementation can be completed in a fraction of the time compared to other enterprise solutions, and through intuitive and easy configuration, not customization, system administrators are in full control of their service operations.
Vivantio is also one of the only solutions that have combined a native CRM module with ITSM processes into a platform designed to enhance and elevate customer support and experience. By leveraging these two technologies, all service teams can now make use of decades of proven best practice to elevate service across the enterprise, not just in IT.
The Corporate Excellence Awards are judged purely on merit with all potential winners assessed against multiple relevant criteria, including company performance over a given period of time, expertise within the industry, sector or region, previous accolades won, and client testimonials or recommendations.
More information on the award and how Vivantio keeps "Customer Service at the Centre" is available in the latest issue of Corporate Excellence Magazine found here.
Learn more about our award-winning Customer Service Management platform by booking a demo today.
Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the power of enterprise-level software with the flexibility of a cloud-based solution, Vivantio is the only unified service management solution that empowers teams through rapid configurability enabling effortless operations and elevating the customer experience for future-ready businesses.