If you've been looking to make leaps in Customer Service improvement, but have struggled with finding the right method—or justifying the investment to your boss—you shouldn’t miss this fast-moving and fact-filled webinar:
Vivantio’s 46-minute “Rethinking Customer Service in 2021".
In less than 50 minutes, you'll understand why a Service Optimization Solution could put you in an "uncatchable" competitive position for the foreseeable future.We're going to cover the topics that are driving customer service leadership in 2021 including:
- Self-service configuration and ticket routing
- Load-balancing strategies and practices
- Optimized workflows and business rules
- Proactive vs. Reactive service for improved CX
Now available on demand, don't miss Greg Rich, CEO of Vivantio and Alexis Mackie, Customer Success Manager as they share the secrets to moving against your 2021 Cs/CX goals and start Rethinking Customer Service in 2021!