Today, every business is a service business. The future success of one’s business is tied to customer experience. Now available on demand, Vivantio Vice President of Technology Andrew Stevens presented a 35-minute webinar showcasing Vivantio’s new enhancement, FLEXBridge™, which allows for seamless integration with virtually every other essential tool for a complete customer experience ecosystem.
As part of the complete customer experience ecosystem, Vivantio's Unified Service Management Platform integrated with FLEXBridge enables B2Bs to:
- Gain comprehensive visibility into virtually all data that touches any part of the Customer Journey
- Use no-code technology to simplify bi-directional data integration and mapping
- Track and report on the KPIs essential to improved service
- Tailor service provision at the individual customer level