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3 min read

Vivantio Shortlisted for 2021 SaaS Awards

By Staff Writer on 7/30/21 11:58 AM

Boston, MA, 27 July 2021 – Vivantio, a leading provider of customer service management solutions, is a finalist in the 2021 SaaS Awards Program in the category Best SaaS Product for Customer Services / CRM.

“It is an honor to make the SaaS Awards shortlist, which recognizes our team’s excellence and innovation in developing SaaS technologies,” said Vivantio CEO Greg Rich. “Being shortlisted underscores Vivantio’s position as a leading service management solution that elevates customer experience for a future-ready enterprise. By enabling a fast, configurable deployment with cloud-based flexibility, Vivantio empowers teams to simplify user experience, accelerate responsiveness and optimize for ongoing improvements that drive measurable business value.

Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US, Canada, Australasia, EMEA and UK.

Head of operations for the SaaS Awards, James Williams, said: “Just as SaaS technologies have been vital in pivoting organizational functions to respond to global crises, they will be essential as we look forward to returning to normal levels of productivity.

“The shortlisted candidates announced today, however, have made it through that first round. They represent truly innovative thinkers in the SaaS industry, whether they’re freshly-funded disruptors or established names.”

Final SaaS Awards winners will be announced on Tuesday 31 August 2021 and the program will return in Spring 2022. Hundreds of organizations entered, with international entries coming from North America, Canada, Australia, UK, Europe and the Middle East. To view the full shortlist, please visit: https://www.cloud-awards.com/2021-software-awards-shortlist/

Last year, entry fees donated from shortlisted entrants to the ‘Communication, Collaboration and Conferencing’ category raised $3,555 for the WHO’s COVID-19 Response Fund.

A sister program to the SaaS Awards, The Cloud Awards will soon accept submissions for a new 2021-22 program, continuing its recognition of excellence in cloud computing, with an October deadline.

Winners are selected by a judging panel of international industry experts. For more information about the Cloud Awards and SaaS Awards, please visit https://www.cloud-awards.com/.


About the SaaS Awards
The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. The SaaS Awards focuses on recognizing excellence and innovation in software solutions. Categories range from Best Enterprise-Level SaaS to Best UX or UI Design in a SaaS Product.

About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2022 and beyond. Categories include the Software as a Service award, Most Promising Start-Up, and “Best in Mobile” Cloud Solution.

About Vivantio
Founded in 2003, Vivantio is the only service management solution that enables quick configurability, empowers B2B service teams and elevates customer experience for a future-ready enterprise. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The award-winning platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. 

Topics: Customer Service Customer Service Management press release csm
2 min read

Vivantio Launches FLEXBridge™ for Superior Customer Service Integrations

By Staff Writer on 5/14/21 10:19 AM

Boston MA (May 5, 2021) -Vivantio, a leading provider of customer service optimization software and solutions, is launching FLEXBridge™, a new integrations platform that facilitates connections between Vivantio’s Unified Service Platform and other line-of-business applications. FLEXBridge allows information from applications commonly used in enterprise service management, customer service management and IT to be made available safely and securely within Vivantio’s Service Management tool.

“With the integration of FLEXBridge, Vivantio continues to showcase its leadership and innovation in the B2B customer service software space,” said Andrew Stevens, Vice President of Technology. “As businesses grow and service management is increasingly digitized, there is a strong need for all related service management and delivery tools to be tightly integrated. FLEXBridge was designed for demanding B2B service teams who prioritize delivering world-class service to their customers.”

FLEXBridge serves as the core of Vivantio’s Unified Service Platform, allowing information from disparate customer service systems within an organization to be shared safely and securely. This new integration will reduce the amount of time, human resources and capital it takes to fulfill customer service requests, resulting in higher customer satisfaction and reduced costs for B2B firms.

Of the many benefits FLEXBridge offers, it is:

  • Easy to use: Bridges to other systems are created and maintained using a simple wizard-based process
  • Centralized: All administration, monitoring and maintenance is carried out via the web-based admin portal, even when using on-premises agents
  • Extensible: Unlike other vendors, the FLEXBridge platform isn’t limited to “well-known” tools – support is available for connecting to in-house developed, legacy and on-premises tools
  • Cost-effective: Customers can configure any number of bridges (subject to the bridge type being available within their product tier) without additional cost
  • Out of the box: Bridges will include links to CRM tools such as Salesforce, MDM software such as Microsoft InTune, JAMF, and Ninja RMM, and IAM solutions such as Azure and Okta

The innovation of Vivantio’s FLEXBridge platform further underscores that the key to achieving business success is through Service Optimization. Service Optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery.  To learn how to apply Service Optimization to the latest evolution of business service, please read Vivantio’s latest report here. 

About Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. 

 

Topics: Customer Service service optimization flexbridge press release
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