Staff Writer

Staff Writer

Recent posts by Staff Writer

1 min read

How Are You Measuring Up in the Self-Service Evolution?

By Staff Writer on 12/7/21 10:39 AM

To drive better engagement and truly transform customer experience (CX), it's critical to make as much helpful—and current—data-driven information available via self-service.
Determining where you are, today, and developing a strategy for advancement can be greatly assisted with the help of an experienced partner. Especially one who can share—and amplify—your vision.

If you're ready to accelerate your self-service efforts, speak to one of Vivantio's experts today to discover what's possible with a short timeframe and a reasonable investment.  


Don't forget to try out our free self-guided tour available now.

1 min read

Try The New Vivantio Tour

By Staff Writer on 11/29/21 12:58 PM

Free Self-Guided Tour

Have you tried out our latest free self-guided tour of the award-winning and highly rated Vivantio service management solution?

We just upgraded our “no obligation” tour that now dives even deeper into our flexible unified service management platform providing you with more insights on:

  • Configuring and viewing an unlimited number of ticket types.
  • Gaining customer insights with an included CRM.
  • Storing all your assets using a full CMDB with auditing.
  • Improving response time with knowledgeable articles, videos, and self-service portals
  • Compiling data with custom reports and interactive dashboards.
  • Connecting other popular platforms like Azure, Office and Jira with codeless integrations.

Discover how Vivantio can empower your teams to elevate the customer experience and take the tour today!


Topics: Unified Service Management Platform tour

Best Way To Boost Monthly Revenue

By Staff Writer on 11/19/21 11:35 AM

As businesses struggle to make up for lost time, the pressure on finding extra revenue continues.  If you are looking exclusively at your sales team to drive KPIs like Monthly Recurring Revenue (MRR), you might be missing a major opportunity. Watch the video to learn how the shortcut to higher MRR runs through Customer Service


Ready to learn more?  Click below to sign up for your free demo. 



Topics: Customer Service customer churn Revenue Strategies csm
1 min read

3 Questions To Ask About Pricing - Vivantio Vibe Podcast

By Staff Writer on 11/15/21 1:58 PM

When it comes to deciding on a service management solution, pricing matters. But nobody likes surprise charges popping up!  That's why comparing platforms simply on an advertised monthly charge per seat is not the answer.  Cheaper isn't always better. 

Vivantio's Director of Digital Marketing Todd Carruth provides 3 questions you can ask to protect yourself from unwanted surprises when selecting your service management solution. 

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify. 


Vivantio empowers your team with a robust service management solution that can be rapidly configured with only the features you want. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.  Learn more about Vivantio pricing here. 

Ready to find out more?  Click below to get your free, no obligation demo. 



Topics: Security SaaS podcast
2 min read

Vivantio's New Integration with Microsoft Power BI

By Staff Writer on 11/12/21 11:13 AM

As a provider of a Unified Service Management Platform, Vivantio allows you to seamlessly switch on integrations with virtually any other essential business application for a holistic view of your customers. Whether it’s JIRA, Active Directory or, as we will show you today, Microsoft Power BI, you can easily use these tools in concert with each other to get the data your team needs.


Using real-time data to achieve true continuous improvement is an integral part of any service management solution. These reports allow you to make informed decisions about your day-to-day activity, future planning, and evaluation of performance. Vivantio offers both custom dashboards as well as a robust built-in reporting tool within the solution alongside an out-of-the-box integration with Microsoft Power BI that allows you access to even more interactive visualizations and business intelligence capabilities.


From Power BI, you can connect with the Vivantio OData Feed.


All you need to do is specify the URL of your Vivantio instance.


Once connected, you can select the data items in Vivantio that you wish to include in your Power BI reports.


You also have the opportunity to bring data from your custom fields into Power BI.


Once connected, Power BI will load your Vivantio data set and you can start building reports and dashboards using the full functionality of Power BI.


If your organization uses Power BI and you don’t have it integrated with Vivantio yet, give it a try and take advantage of the full power of your service management solution!


If you would like a quick demo or consultation on how Vivantio can empower your teams to elevate your customer experience, contact us below.


Topics: Service Integrations Types of Service Integrations Power BI
3 min read

Vivantio Review Roundup

By Staff Writer on 11/3/21 12:51 PM

When it comes to evaluating software solutions, it's best to hear from someone who's actually tried the product and provided honest feedback.  In fact, according to a study from Google, 89% of B2B researchers use the internet during the B2B research process and over 90% of consumers will read online reviews as a trusted source of information. So here are some excerpts and links to many popular software review sites that share why Vivantio is rated best value by professionals just like you.  

  • Click here for G2 Vivantio Reviews -  According to G2, they are the world's largest tech marketplace where businesses can discover, review, and manage the technology they need to reach their potential. Here's what an executive in the Hospital and Healthcare industry had to say about Vivantio:

"A cloud-based high-functionality and cost-effect service desk solution."  

"4.5 Outstanding...a top ITIL-compatible service desk...sets the standard." 

  • Click here for Capterra Vivantio Reviews -  With over 800 software categories and 1.5 million validated reviews, Capterra has been helping businesses choose better software since 1999. Here's what a verified reviewer in the telecommunications industry had to say: 

"I consider (Vivantio) a more complete tool that I can definitely recommend.
(It's) the best solution for many management services."

  • Click here for Software Advice Vivantio Reviews - Software Advice uses real human advisors to connect businesses with the right software options.  Here's what a current customer in the aviation industry wrote in their review about Vivantio: 

Vivantio is more configurable, and we were able to build a better approval process.
Also, the Self-Service portal turned out so beautiful and useful to our employees. 

  • Click here for GetApp Vivantio Reviews  - GetApp has been described as an ecosystem of business app and software discovery platforms. Its mission is to advise professionals to help them find the software and apps that best meet their needs.  Here's what an executive in the E-Learning industry had to say about Vivantio: 

"Good value for the money...I recommend Vivantio as a company.
(They) make you feel more valued and appreciated as opposed to larger corporations which have a more clinical approach."  

Ready to experience Vivantio for yourself? We recommend a personalized demo that allows our solutions consultant to help determine the best way to address any specific business needs. You can sign up for a free demo here. 

And if you just want a sneak peek at the solution, go on this free self-guided tour and discover the power of self-service portals, UI, ticketing and key features as well as custom dashboards and reporting. 

2 min read

Vivantio Named Best Customer Service Management Software Provider 2021

By Staff Writer on 11/2/21 12:51 PM

November 1, 2021 - Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, has been named Best Customer Service Management Platform - USA by Acquisition International's Corporate Excellence Awards. The Corporate Excellence Awards were launched by CV Magazine to showcase companies and individuals that are committed to innovation, business growth, and providing the very best products and services to clients across a wide range of industries.


"Today, every business is a service business. Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in ‘co-creating value’ with their customers," says Greg Rich, CEO for Vivantio. "Business leaders seeking a competitive advantage are realizing that they need to align their organizations so that customer service plays a central role in all their business activities. Vivantio continues to help thousands of users across multiple industries elevate their customers’ experience and I’m proud our company has been recognized as a leader in the field of customer service management platforms."

What sets Vivantio apart is that it empowers its customers to take charge of their service operation and deliver the best possible service experience to their customers. Implementation can be completed in a fraction of the time compared to other enterprise solutions, and through intuitive and easy configuration, not customization, system administrators are in full control of their service operations.

Vivantio is also one of the only solutions that have combined a native CRM module with ITSM processes into a platform designed to enhance and elevate customer support and experience. By leveraging these two technologies, all service teams can now make use of decades of proven best practice to elevate service across the enterprise, not just in IT.

The Corporate Excellence Awards are judged purely on merit with all potential winners assessed against multiple relevant criteria, including company performance over a given period of time, expertise within the industry, sector or region, previous accolades won, and client testimonials or recommendations.

More information on the award and how Vivantio keeps "Customer Service at the Centre" is available in the latest issue of Corporate Excellence Magazine found here.  


Learn more about our award-winning Customer Service Management platform by booking a demo today.

About Vivantio

Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the power of enterprise-level software with the flexibility of a cloud-based solution, Vivantio is the only unified service management solution that empowers teams through rapid configurability enabling effortless operations and elevating the customer experience for future-ready businesses. 


Topics: Customer Service Management Customer Service Optimization customer service platform
1 min read

8 Reasons Why You Should Elevate Your Customer Experience Ecosystem

By Staff Writer on 10/18/21 5:51 PM

IT professionals have long envisioned the concept of a single view into one's company. This would:

  • Provide comprehensive visibility to virtually all data that touches any part of the customer journey and
  • ensure that systems across an enterprise are integrated to support business goals and metrics. 

Fortunately, this concept is available today for forward-thinking organizations that invest in a Unified Service Management Platform like Vivantio.

Here's 8 Reasons Why You Should Elevate Your Customer Experience Ecosystem and create a future-ready firm with a level of connectivity that gives service and sales teams a holistic view across their enterprise. 

For a PDF version of this infographic, you can click here. 



Are you ready to: 

  • better address all use cases?
  • track & report on the KPIs essential to improved service & sales?
  • tailor that service at the individual customer level?

Why not schedule a free demo of the Vivantio solution today?



Topics: Customer Experience Unified Service Management Platform ecosystem
1 min read

4 Questions To Ask Your Vendor About Security - Podcast

By Staff Writer on 10/11/21 5:07 PM

October is National Cybersecurity Awareness Month and this month on the Vivantio Vibe podcast, we dive into security issues, trust factors and some questions you should ask to make sure your software vendor will keep your company and your customer's data safe. 

Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth shares 4 questions to ask your vendor about security. 

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify. 


As you listen to the podcast, here are some of the referenced links for more detailed information: 

Security is paramount in IT Service Management and at Vivantio, we place the same amount of value in security as you do. Learn how we prioritize the security of our users and their customers' data with this free white paper. 

Topics: Security SaaS podcast
2 min read

Vivantio Named High Performer/Momentum Leader from G2

By Staff Writer on 10/4/21 1:29 PM

G2 recognizes Vivantio as a High Performer and Momentum Leader for Fall 2021 Report

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, was recognized as a Higher Performer and Momentum Leader in several categories in the G2 2021 Fall Report. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

As a top performer on G2, Vivantio ranks highly in customer satisfaction and averages 4.2 out of 5 stars, with customers rating Vivantio most highly for ease-of-use, quality of support and configurability. For G2's 2021 Fall Report, Vivantio was noted as a High Performer in the United Kingdom, Mid-Market and Overall Categories.  Vivantio continued to be recognized as Momentum Leader as well.

Vivantio leverages proven approaches and frameworks (ITIL V4) with a unified service management platform empowering companies to take charge and reduce operational costs, improve response times, meet performance objectives and elevate the customer experience. 

"Vivantio ticks all of the boxes.  The system does all aspects of the ITIL processes required for my business. It's straightforward to configure and set up; you can make it as simple or complex as you need depending on your business requirements.

– G2 Reviewer, Administrator, Leisure, Travel & Tourism 

Vivantio’s success can be attributed to consistently providing best value with unique, flexible licensing, quick-response customer satisfaction and support, and a feature-rich, configurable platform that can be adapted to any growing business's needs.  You can check out our latest reviews on G2 here. 

To see why customers rate Vivantio so highly, book a demo today.



About Vivantio

Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the power of enterprise-level software with the flexibility of a cloud-based solution, Vivantio is the only unified service management solution that empowers teams through rapid configurability enabling effortless operations and elevating the customer experience for future-ready businesses

About G2 is the largest and most trusted software marketplace, helping 5.5 million people every month make smarter software decisions based on authentic peer reviews.

Topics: Service Desk Software SaaS review help desk