Let's face it - TICKETING is the focal point for every service management system. How well you handle service requests can either lead to broken SLAs and upset customers or streamlined processes and happier outcomes.
Vivantio's Product Specialist Melissa Faletra visits with Director of Digital Marketing Todd Carruth about the recent Demo Workshop Webinar "Ticketing Tips for Service Optimization" now available on demand here.
Listen as Todd and Melissa share some key tips from the on-demand webinar that include onboarding ideas for self-service portals and creating custom workflows. And discover why Melissa's technical background gives her a unique perspective on helping people with software solutions.
You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.
Remember, no matter what your service management platform, use these tips from the webinar to help you achieve Service Optimization and help elevate your customer experience! Just click here to start watching.
And you can always register for your free customized demo of the award-winning Vivantio platform by clicking FREE DEMO below.