SITS 22 - The Service Desk & IT Support Show is happening 11-12 May 2022 at ExCel, London and we are especially excited as our Chief Operation Officer, Andy Walsh and our Head of Customer Success, Alexis Mackie, will be presenting an educational session on "Why Service Optimisation is Vital for your Vision". 

In this episode of the Vivantio Vibe Podcast, our Director of Digital Marketing Todd Carruth visits with Andy and Alexis about returning to SITS, meeting people face-to-face again and reviews some of the key points in their educational session including what is service optimisation, customer success vs. customer service, and KPIs we all need to consider to improve service.

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify. 

Headed to SITS22?  Come see us at the educational session and on the show floor.  Pre-register for free using the link below. 

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify. 

Remember, no matter what your service management platform, use these tips from the webinar to help you achieve Service Optimization and help elevate your customer experience!   Just click here to start watching.

And you can always register for your free customized demo of the award-winning Vivantio platform by clicking FREE DEMO below.

We've all signed up for a demo or a trial for a software solution but not all companies provide the same amount of support after you fill out that form. 

Join Vivantio's Director of Digital Marketing Todd Carruth and Software Sales Engineer Mark Walker (right) as they discuss the questions you should ask and what you should expect whether your just a passenger or a driver when it comes to testing a service management solution.

Learn more about our demo workshop series here. 

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify. 

Now that you know what to expect, why not try a demo yourself? Click below to get your free consult and demo from Vivantio. 

It's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021.  

So, what are you options now?  Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification? 

In this episode of the Vivantio Vibe Podcast, our Director of Digital Marketing and host Todd Carruth visits with Best Practices Consultant Fatma Ozcan about the ins and outs of ITIL certification - what's available, what's about to expire and how you can find the best deal on training.

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify. 

Fatma Ozcan is the admin for the largest ITIL-based group on LinkedIn. You can reach her directly through her email at: fatma@bestpracticeconsulting.co.uk or schedule a personal meeting to find out your best options for training and certification here.

Are you looking to empower your teams and elevate the customer experience? Click below to get your free consult and demo from Vivantio. 

When it comes to deciding on a service management solution, pricing matters. But nobody likes surprise charges popping up!  That's why comparing platforms simply on an advertised monthly charge per seat is not the answer.  Cheaper isn't always better. 

Vivantio's Director of Digital Marketing Todd Carruth provides 3 questions you can ask to protect yourself from unwanted surprises when selecting your service management solution. 

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify. 

Vivantio empowers your team with a robust service management solution that can be rapidly configured with only the features you want. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.  Learn more about Vivantio pricing here. 

Ready to find out more?  Click below to get your free, no obligation demo. 

October is National Cybersecurity Awareness Month and this month on the Vivantio Vibe podcast, we dive into security issues, trust factors and some questions you should ask to make sure your software vendor will keep your company and your customer's data safe. 

Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth shares 4 questions to ask your vendor about security. 

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify. 

As you listen to the podcast, here are some of the referenced links for more detailed information: 

• ISO27001 - The International Information Security Standard
  
  
• ISO27001 or other standards based on the National Institute of Standards and Technology (NIST)
  
  

• The Payment Card Industry Data Security Standard (PCI-DSS)

• The Information Assurance for Small and Medium-sized Enterprises (IASME)

• The UK National Cyber Security Centre's Cyber Essentials Plus or Cloud Controls Matrix (CCM)

Security is paramount in IT Service Management and at Vivantio, we place the same amount of value in security as you do. Learn how we prioritize the security of our users and their customers' data with this free white paper. 

In this episode of the Vivantio Vibe podcast, we share with you 10 ways to align your teams and garner support from the boardroom for optimizing your service management platform. 

Whether you're a C-level leader looking to rally your teams to investigate and adopt state-of-the-industry methods, or a CS/CX manager who needs to win support and resources from the boardroom, it's essential to have a strategy for communicating your vision and advocating for the action and resources required for success.

Our Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth shares with you 10 communications tips you can use to help drive change and gain executive support for service optimization.  

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.   

Welcome to the Vivantio Vibe podcast.  Each month, we'll bring you the latest updates on Service Management solutions, software, innovations and interviews with smart people who have smart things to say.  All in around 30 minutes or less. 

In this episode of the Vivantio Vibe podcast, host Todd Carruth visits with Vivantio's COO Andy Walsh about the evolution of the B2B customer journey, important KPIs to consider and how to handle Net Negative Churn.   

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.   

Welcome to the Vivantio Vibe podcast.  Each month, we'll bring you the latest updates on Service Management solutions, software, innovations and interviews with smart people who have smart things to say.  All in around 30 minutes or less. 

This month, we visit with Vivantio's VP of Technology Andrew Stevens about the customer journey and the importance of customer success teams and customer service teams working together. Plus, we introduce our new integrations tool FLEXBridge and what the future of CX will look like. 

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.   

Welcome to the inaugural Vivantio Vibe podcast.  Each month, we'll bring you the latest updates on Service Management solutions, software, innovations and interviews with smart people who have smart things to say with information you can use. All in around 30 minutes. 

This month, host and Director of Digital Marketing for Vivantio Todd Carruth visits with industry experts Stephen Mann and Andy Walsh about the power of ITSM and ITIL to meet and exceed customer expectations. Topics covered include: 

• What is ITIL and why is it important for Customer Service Management
• ITIL 4's holistic approach to service management
• When ITIL may not be the best option
• Customer journey and the future of ITSM 

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.