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3 min read

Vivantio Recognized as High Performer by G2, Summer 2022

By Staff Writer on 6/24/22 4:37 PM

Vivantio Continues to Earn Top Performance Awards in ITSM, Help Desk, and Service Desk Categories from G2 

 

The G2 Summer 2022 performance awards are out and Vivantio has yet again been recognized as a High Performer in the ITSM, Help Desk and Service Desk categories across the US, UK and European markets.

G2 awards are amongst the most coveted in the software industry since they are based on the real user reviews and are backed up by a robust scoring framework across multiple KPIs.

With the total of 7 award badges earned for Summer 2022, Vivantio's continued performance success can be attributed to our ongoing efforts to deliver best value to our ITSM and CSM customers. Vivantio’s highly configurable service optimization platform is feature-rich and offers a perfect fit for mid-market organizations scaling for growth and expect white glove service from their service optimization partner.

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Within the IT Service Management (ITSM) category, Vivantio has scored higher than the industry average on the customer satisfaction scale across all geographies, outranking such large industry competitors as Ivanti, BMC and Jira.

The G2 product qualification criteria for the ITSM category include the following:

  • Ability of the ITSM software to formalize IT processes and practices in line with the ITSM framework
  • Ability to handle internal service requests and have an incident ticketing system
  • Ability to track incidents and internal service requests on micro and macro scale
  • Organization and management of IT assets
  • IT service knowledge centralization capabilities

9 out of 10 Vivantio customers stated that the Vivantio ITSM product met their business requirements perfectly. Vivantio’s Active Directory, Ticket Routing Automation and Ticket Prioritization are some of the product features that our customers rank higher than the category average.

Many reviewers appreciated the ease of use of the Vivantio platform and raved about the quality of our white glove service support. Furthermore, an impressive 96% of the Vivantio customers expressed their confidence in our product roadmap with 8 out of 10 customers being extremely likely to recommend our product to others. 


"I would recommend Vivantio. Good product and service. "

– G2 Reviewer, Evette A, IS Manager


Within the Help Desk category, Vivantio’s satisfaction scores are equally impressive - outranking Jira Service Management, Help Scout, and a few other larger competitors.

The G2 Help Desk category product qualification criteria include the following requirements:

  • The ability of the Help Desk software to organize external customer inquiries into tickets for routing to support agents
  • Ability to aggregate inquiries from emails and online customer portals
  • Ability of the Help Desk software to promote quick service via efficient ticket assignments to the support agents.

9 out of 10 users of the Vivantio’s Help Desk software are delighted with the quality of support that they have been continuously receiving from our service and support teams: several reviewers stated that “the support team are fantastic” appreciating the help to create “a personalized experience for any business that purchase their service.”

When it comes to the Service Desk category, Vivantio continues its winning streak as a high performer. The G2 Service Desk category includes products that align with the following requirements:

  • Offer an internal ticketing systems for IT department inquiries
  • Have an employee portal for questions, issues or any other requests
  • Allow self-service knowledge base for employee empowerment
  • Offer IT asset management functionality

As with the previous two categories, 9 out 10 Service Desk category reviewers praised the quality of Vivantio support and the excellent product fit that matches their business needs.

To read more Vivantio reviews, visit our page on G2.

If you are ready to explore how Vivantio could help your organization solve service optimization challenges, we invite you to take our self-guided tour available 24/7 on our site.

Self-Guided Tour

Topics: Service Desk Software SaaS review help desk
2 min read

Vivantio Maintains High Performance Status from G2

By Staff Writer on 5/22/22 9:17 PM

Vivantio Maintains High Performer Recognition from G2 in Spring Report

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer in several categories in the 2022 Spring Report from G2. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

As a high performer on G2, Vivantio maintains their streak of ranking high in customer satisfaction and averages 4.2 out of 5 stars.  Recent reviews applauded Vivantio for being a "powerful and flexible tool" that is "easy to use" and "feature-rich".  In G2's latest Spring Report, Vivantio was noted as a High Performer in Europe, United Kingdom and overall Mid-Market in the categories of Service Desk, Help Desk and IT Service Management Tool.  

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Vivantio leverages proven approaches and frameworks (ITIL V4) with a unified service management platform empowering companies to take charge and reduce operational costs, improve response times, meet performance objectives and elevate the customer experience. 


"Vivantio is a powerful and flexible tool that ensures our customer and asset data is in good hands. I find the power to layout and control our data as it suits us best is a great addition... "

– G2 Reviewer, Chris B, Project Manager


Vivantio’s success can be attributed to consistently providing best value with unique, flexible licensing, quick-response customer satisfaction and support, and a feature-rich, configurable platform that can be adapted to any growing business's needs.  More reviews on G2 and other review sites are available here

To see why customers rate Vivantio so highly, book a personalized demo today.

demoSITS22Number 2

 

About Vivantio

Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the power of enterprise-level software with the flexibility of a cloud-based solution, Vivantio is the only unified service management solution that empowers teams through rapid configurability enabling effortless operations and elevating the customer experience for future-ready businesses.

About G2

G2.com is the largest and most trusted software marketplace, helping over 5.5 million people every month make smarter software decisions based on authentic peer reviews.

Topics: Service Desk Software SaaS review help desk
2 min read

Vivantio Continues Streak of Recognition from G2

By Staff Writer on 12/22/21 12:39 PM

Vivantio Continues Streak of Recognition from G2 in Winter Report

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer and Momentum Leader in several categories in the G2 2022 Winter Report. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

As a top performer on G2, Vivantio continues to rank high in customer satisfaction and averages 4.2 out of 5 stars.  Customers give Vivantio high marks for easy configurability and quality of support.  In fact, in G2's latest Winter Report, Vivantio was noted as Best Support (Service Desk) Mid-Market as well as a High Performer in Europe, Mid-Market and Overall Categories.  Vivantio continued to be recognized as Momentum Leader as well.

combowinter

Vivantio leverages proven approaches and frameworks (ITIL V4) with a unified service management platform empowering companies to take charge and reduce operational costs, improve response times, meet performance objectives and elevate the customer experience. 


"Very Satisfied! Vivantio has met all of our needs and offers many features that we weren't necessarily looking for but have been quite helpful. We bought it for ticket management but have been delighted with the forms, workflows, customer portal, etc."

– G2 Reviewer, Chris B, Project Manager


Vivantio’s success can be attributed to consistently providing best value with unique, flexible licensing, quick-response customer satisfaction and support, and a feature-rich, configurable platform that can be adapted to any growing business's needs.  You can check out our latest reviews on G2 here. 

To see why customers rate Vivantio so highly, book a demo today.

group-demo-with-laptop-2

 

About Vivantio

Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the power of enterprise-level software with the flexibility of a cloud-based solution, Vivantio is the only unified service management solution that empowers teams through rapid configurability enabling effortless operations and elevating the customer experience for future-ready businesses.

About G2

G2.com is the largest and most trusted software marketplace, helping 5.5 million people every month make smarter software decisions based on authentic peer reviews.

Topics: Service Desk Software SaaS review help desk
2 min read

Vivantio Named High Performer/Momentum Leader from G2

By Staff Writer on 10/4/21 1:29 PM

G2 recognizes Vivantio as a High Performer and Momentum Leader for Fall 2021 Report

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, was recognized as a Higher Performer and Momentum Leader in several categories in the G2 2021 Fall Report. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

As a top performer on G2, Vivantio ranks highly in customer satisfaction and averages 4.2 out of 5 stars, with customers rating Vivantio most highly for ease-of-use, quality of support and configurability. For G2's 2021 Fall Report, Vivantio was noted as a High Performer in the United Kingdom, Mid-Market and Overall Categories.  Vivantio continued to be recognized as Momentum Leader as well.

Vivantio leverages proven approaches and frameworks (ITIL V4) with a unified service management platform empowering companies to take charge and reduce operational costs, improve response times, meet performance objectives and elevate the customer experience. 


"Vivantio ticks all of the boxes.  The system does all aspects of the ITIL processes required for my business. It's straightforward to configure and set up; you can make it as simple or complex as you need depending on your business requirements.

– G2 Reviewer, Administrator, Leisure, Travel & Tourism 


Vivantio’s success can be attributed to consistently providing best value with unique, flexible licensing, quick-response customer satisfaction and support, and a feature-rich, configurable platform that can be adapted to any growing business's needs.  You can check out our latest reviews on G2 here. 

To see why customers rate Vivantio so highly, book a demo today.

group-demo-with-laptop-2

 

About Vivantio

Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the power of enterprise-level software with the flexibility of a cloud-based solution, Vivantio is the only unified service management solution that empowers teams through rapid configurability enabling effortless operations and elevating the customer experience for future-ready businesses

About G2

G2.com is the largest and most trusted software marketplace, helping 5.5 million people every month make smarter software decisions based on authentic peer reviews.

Topics: Service Desk Software SaaS review help desk
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