Looking for tips on ticket management to help streamline processes and keep customers happy? 

Don't miss this live demo workshop as we answer your questions and provide real actionable ideas on how to improve service optimization and elevate your customer experience.

Ticketing Tips for Service Optimization

Tuesday, March 15, 2022

10:30 am ET / 2:30 pm GMT

• onboarding ideas for Self-Service Portals
• creating rules for automation and escalation
• using templates, history and insights
• scheduling custom workflows
• merging tickets for efficiency and much more!  

Today, every business is a service business. The future success of one’s business is tied to customer experience. Now available on demand, Vivantio Vice President of Technology Andrew Stevens presented a 35-minute webinar showcasing Vivantio’s new enhancement, FLEXBridge™, which allows for seamless integration with virtually every other essential tool for a complete customer experience ecosystem.

Watch it now on demand. 

As part of the complete customer experience ecosystem, Vivantio's Unified Service Management Platform integrated with FLEXBridge enables B2Bs to:

• Gain comprehensive visibility into virtually all data that touches any part of the Customer Journey
• Use no-code technology to simplify bi-directional data integration and mapping
• Track and report on the KPIs essential to improved service
• Tailor service provision at the individual customer level

If you've been looking to make leaps in Customer Service improvement, but have struggled with finding the right method—or justifying the investment to your boss—you shouldn’t miss this fast-moving and fact-filled webinar:
Vivantio’s 46-minute “Rethinking Customer Service in 2021".

In less than 50 minutes, you'll understand why a Service Optimization Solution could put you in an "uncatchable" competitive position for the foreseeable future.

• Self-service configuration and ticket routing
• Load-balancing strategies and practices
• Optimized workflows and business rules
• Proactive vs. Reactive service for improved CX

Now available on demand, don't miss Greg Rich, CEO of Vivantio and Alexis Mackie, Customer Success Manager as they share the secrets to moving against your 2021 Cs/CX goals and start Rethinking Customer Service in 2021!