New service optimization guide underscores need to meet elevated customer expectations.

Vivantio has launched a new guide, "Leveraging Breakthrough Service to Transform Your B2B Enterprise." The comprehensive guide identifies the distinct benefits of centralizing customer service and offers B2B business owners a detailed process for implementing it at their organization, inclusive of proven strategies for overcoming common challenges. 

"The reality is every business is a 'service business' today and it's time that B2B organizations' strategies reflect that," said chief executive officer Greg Rich. "Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in 'co-creating value' with their customers. Business leaders seeking a competitive advantage will need to align their organizations so that customer service plays a central role in all their business activities. This report details how they can go about it effectively and efficiently."

Businesses in today's remote world need to meet the needs of their customers' elevated expectations. This is especially true for B2B companies that maintain a complex web of interwoven, dynamic and long-term relationships between suppliers, vendors, contractors, internal teams and their customers - and often their customers' customers.

Service optimization is the key to achieving business success for B2B organizations.

For any B2B business, service optimization is the key to achieving business success. Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information - across all disciplines and teams - to provide real business efficiency and optimal service delivery. For nearly 20 years, Vivantio has been pioneering service optimization and this comprehensive guide showcases how to apply it to the latest evolution of business service.

To learn more or to download your copy of "Leveraging Breakthrough Service to Transform Your B2B Enterprise," click here.

G2 CROWD RECOGNIZES VIVANTIO AS HIGH PERFORMER

Vivantio, an industry-leading IT service management software solution that empowers companies to achieve unparalleled service excellence, was recognized as a Higher Performer in G2 Crowd’s 2020 Winter Report. G2 Crowd is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

As a top performer on G2 Crowd, Vivantio ranks highly in customer satisfaction and averages 4.1 out of 5 stars, with customers rating Vivantio most highly for ease-of-use, quality of support and ease of set-up. Vivantio centralizes service management operations within companies and enables users to reduce operational costs, improve response times, meet performance objectives and maintain customer service excellence.

"The application is logical and efficient, promoting effective use. We are often surprised by additional features that provide well though-out functionality. The workflow functionality was significantly better than we expected. It adds a lot of value!”

– G2 Crowd Reviewer, Executive Sponsor in Cosmetics; A Mid-Market Company

Vivantio’s success over the past 17 years is due to its focus on creating a platform that consistently provides best value with flexible licensing, prioritizes customer satisfaction and support, and is a feature-rich, configurable platform that can be customized to business needs.

To see how Vivantio can help your company achieve service excellence, book a demo today.

About Vivantio

In 2003, inspired by the desire to empower customers to solve complex problems with simple solutions, we created and deployed the world’s very first SaaS service management platform. Today, Vivantio’s multi-tenant platform is reliable, customizable, secure and trusted by leading service teams across the globe.

About G2 Crowd

G2 is the world’s largest tech marketplace where businesses can discover, review and manage the technology they need to reach their potential. Rankings are based on how likely users are to recommend the product to others, how satisfied they are and the popularity of the platform.

LEARN HOW VIVANTIO’S INTEGRATION CAPABILITIES REALLY COMPARE.

When considering possible ITSM tools, one key element to consider is how well each product will integrate with your available resources to provide a seamless IT organization. With so many options out there, it can be difficult to determine what will work best for your team. In order to see how our product compares, Vivantio participated in a SIAM group test that was run by The ITSM Review. The ITSM Review is an IT community that focuses on sharing knowledge about various tools out there that are available to professionals. But, what is a SIAM group test exactly? Let’s explain.

WHAT IS A SIAM GROUP TEST?

SIAM (service integration and management) is a framework for managing multiple suppliers of IT services and integrating them to provide a single, business-facing IT organization.

In other words, SIAM is all about joining all of your IT tools – email, systems monitoring, development tracking, notification services, etc. – into one unified hub, saving your service team time and money while never losing out on important data.

THE RESULTS ARE IN

Vivantio took part in the Group Test and garnered some high praise.

“What really impressed me about Vivantio was their dedication to making life easier for beleaguered Ops and Supplier Managers,” wrote Vawns Murphy, senior ITSM analyst for ITSM Review parent Enterprise Opinions and author of the study. “The use of technology to not only support integration but also automate pre-defined responses to ticket event, really makes this a strong contender in the tools universe.”

“The Vivantio ethos is to deliver flexible, reliable, trusted ITSM software to empower the delivery of service excellence to the customer organisation. From the product demonstration, this ethos was clear to see as the flexibility of the product spans interfaces from everything; from Microsoft to Google,” Murphy goes on to write.

For the full results of the SIAM Group Test, visit The ITSM Review.