--- title: "Service Management Blog: Trends, Innovations, and Best Practices | Vivantio | Video" description: Video | Vivantio's Service Management Blog featuring Trends, Innovations, and Best Practices --- - US: +1617-982-0390 - UK: +44-1934-424840 - [info@vivantio.com](mailto:info@vivantio.com) [![2020-Vivantio-Logo](https://blog.vivantio.com/hubfs/_logos/2020-Vivantio-Logo.svg) ![2020-Vivantio-Logo](https://blog.vivantio.com/hubfs/_logos/2020-Vivantio-Logo.svg)](https://www.vivantio.com/) [![Demo](https://no-cache.hubspot.com/cta/default/386968/18cc99c9-8a1d-44b3-9f67-d1c1a7f0a3e5.png)](https://cta-redirect.hubspot.com/cta/redirect/386968/18cc99c9-8a1d-44b3-9f67-d1c1a7f0a3e5) ###### 2 min read ## [ITSM Solution Expands into Finance & Accounting](https://blog.vivantio.com/it-service-management-solution-for-finance-accounting) By [Staff Writer](https://blog.vivantio.com/author/staff-writer) on 3/27/22 11:34 PM # Is your service management solution meeting the needs of all your service departments?  Vivantio’s service management tool is flexible for a reason – that’s what our customers need. No matter what industry you serve, our service management software can meet the unique demands of any department receiving internal or external requests, like Accounting and Finance, for one. Watch the video to learn why Vivantio has become a popular solution for accounting and finance teams around the world.  ![](https://fast.wistia.com/embed/medias/j9hffnk56s/swatch)   Did you know that while many of our customers originally explored our product strictly for IT purposes, they quickly discovered just how easy it is to add service categories and customize ticket types to accommodate the needs of other business units. Vivantio’s versatile platform is being used as a service solution not only for technical support, but also for Human Resources, Sales and Marketing, Claims, Quality, Facilities Management, Corporate Services, and many more. #### Saving Time and Money While it’s no surprise that Vivantio is used by technical support (IT) the most, Accounting and Finance was a close second. With Vivantio, users can gain control and insight of their department with the ability to track, prioritize, and process incoming finance-related requests. Here are more reasons why it’s a popular tool for this department: - Control costs by streamlining routine processes with automated workflows. - Reduce the time it takes to get approvals and manage purchase orders. - Stay informed of all requests the team is managing with custom dashboards. - Manage end-user requests via the self-service portal. In addition, users appreciate the platform’s codeless, drag-and-drop design, and intuitive interface. Changes can be made to the system without the need for a programmer – now, that's a nice feature for non-technical departments. Considering the wide range of fiscal responsibilities that are task-related, it’s easy to see why so many Accounting and Finance departments count on Vivantio’s service management platform to manage the requests of both internal and external clients–ranging from contractors, suppliers, and employees–so they can focus on being responsive, accurate, and compliant. Ready to learn more? Why not sign up for a quick demo and discover if Vivantio can help you elevate your customer experience?  [![FREE DEMO](https://no-cache.hubspot.com/cta/default/386968/e385cd3e-7a26-488c-b239-a9633540d14f.png)](https://cta-redirect.hubspot.com/cta/redirect/386968/e385cd3e-7a26-488c-b239-a9633540d14f) ###### Topics: [ITSM Solution](https://blog.vivantio.com/topic/itsm-solution) [ITSM Tools](https://blog.vivantio.com/topic/itsm-tools) [Finance](https://blog.vivantio.com/topic/finance) [Video](https://blog.vivantio.com/topic/video) ###### 1 min read ## [Video: How Self-Service Portals Improve the Customer Service Experience](https://blog.vivantio.com/video-how-self-service-portals-improve-the-customer-service-experience) By [Staff Writer](https://blog.vivantio.com/author/staff-writer) on 3/20/20 9:00 AM ---   In this video, we explain how self-service portals play a key role in the customer service experience. They represent a company’s professionalism, brand, and its desire to help customers find answers to their questions, solve their own technical issues or find resources. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers. You can get the latest insights on the impact self-service is having on service desk professionals and their customers in our exclusive report created in partnership with the [Service Desk Institute](https://www.servicedeskinstitute.com/) (SDI). Download your report [here](https://resources.vivantio.com/self-service-strategy).  [![SDI-SSReport thumbnail@2x](https://blog.vivantio.com/hs-fs/hubfs/Reports/2020%20Survey%20Self%20Service/SDI-SSReport%20thumbnail@2x.png?width=200&name=SDI-SSReport%20thumbnail@2x.png)](https://resources.vivantio.com/self-service-strategy)   ###### Topics: [Service Management](https://blog.vivantio.com/topic/service-management) [ITSM](https://blog.vivantio.com/topic/itsm) [Customer Service](https://blog.vivantio.com/topic/customer-service) [Customer Self-Service](https://blog.vivantio.com/topic/customer-self-service) [Video](https://blog.vivantio.com/topic/video) ## [Video: Roles & Permissions Provide Data Control for Service Management Teams](https://blog.vivantio.com/video-roles-and-permissions-provide-data-control-for-service-management-teams) By [Staff Writer](https://blog.vivantio.com/author/staff-writer) on 12/16/19 9:00 AM ---   Vivantio offers a flexible ITSM software solution that can be used by service teams across multiple departments within the same company while keeping data secure. When Roles and Permissions are enabled in our ITSM platform, you can determine who and what departments can perform certain operations and access particular (e.g., confidential) data within the system. This video provides an overview of the roles and permissions capabilities within the Vivantio platform. ###### Topics: [Service Management](https://blog.vivantio.com/topic/service-management) [Video](https://blog.vivantio.com/topic/video) ## [Video: Learn How To Create Tickets In Vivantio](https://blog.vivantio.com/video-learn-how-to-create-tickets-in-vivantio) By [Staff Writer](https://blog.vivantio.com/author/staff-writer) on 10/18/19 9:00 AM   --- In this video, Patrick, one of our solutions consultants, demonstrates the multiple options for creating a ticket within the Vivantio platform: manually through the Vivantio platform, through email automation, and through a custom self-service portal. ###### Topics: [Service Management](https://blog.vivantio.com/topic/service-management) [Automation](https://blog.vivantio.com/topic/automation) [Video](https://blog.vivantio.com/topic/video) ## [Video: How & Why to Use Workflows in Vivantio to Automate Processes](https://blog.vivantio.com/video-learn-about-the-workflows-in-vivantio) By [Melissa Faletra](https://blog.vivantio.com/author/melissa-faletra) on 9/9/19 9:00 AM ---   In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio. ###### Topics: [Service Management](https://blog.vivantio.com/topic/service-management) [Automation](https://blog.vivantio.com/topic/automation) [Video](https://blog.vivantio.com/topic/video) ## [Video: Ways to Set Up and View Tickets Within Vivantio](https://blog.vivantio.com/video-learn-about-vivantio-ticket-views) By [Melissa Faletra](https://blog.vivantio.com/author/melissa-faletra) on 9/6/19 9:00 AM   Vivantio offers customizable service management software, meaning that users can mold our platform to meet their needs. Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more. ###### Topics: [Service Management](https://blog.vivantio.com/topic/service-management) [Video](https://blog.vivantio.com/topic/video) [Service Ticket Software](https://blog.vivantio.com/topic/service-ticket-software) ## [Video: Learn How To Use Custom Forms & Fields](https://blog.vivantio.com/video-learn-how-to-use-custom-forms-fields) By [Melissa Faletra](https://blog.vivantio.com/author/melissa-faletra) on 7/30/19 9:00 AM   Vivantio offers flexible and customizable software. One of our platform’s many features is the ability to create an unlimited amount of custom forms and fields, which allow users to capture important information when logging a ticket. In this video, product specialist Melissa demonstrates the functionality of creating custom forms and fields and provides an overview of this handy feature. ###### Topics: [Service Management](https://blog.vivantio.com/topic/service-management) [ITSM Solution](https://blog.vivantio.com/topic/itsm-solution) [ITSM Tools](https://blog.vivantio.com/topic/itsm-tools) [Video](https://blog.vivantio.com/topic/video) ## [Video: Vivantio Empowers Teams To Provide Focused Customer Service](https://blog.vivantio.com/video-vivantio-itsm-software-empowers-teams-to-provide-focused-customer-service) By [Staff Writer](https://blog.vivantio.com/author/staff-writer) on 7/26/19 9:00 AM --- At Vivantio, we develop, deliver and support service management software focused on improving your teams’ customer support levels because we believe that providing excellent customer service is the core of any organization, including ours. We took some time during the Service Desk and IT Support Conference in London to explain how Vivantio’s unique business model unlocks the very best customer service possible.     What sets Vivantio apart is our focus on the customer and our genuine care to help them create opportunities to streamline their service operations and increase productivity and accelerate response times to all customers.  Discover for yourself with a free 15 minute consult/demo today.  [![FREE DEMO](https://no-cache.hubspot.com/cta/default/386968/e385cd3e-7a26-488c-b239-a9633540d14f.png)](https://cta-redirect.hubspot.com/cta/redirect/386968/e385cd3e-7a26-488c-b239-a9633540d14f) ###### Topics: [Service Management](https://blog.vivantio.com/topic/service-management) [Vivantio](https://blog.vivantio.com/topic/vivantio) [Customer Service](https://blog.vivantio.com/topic/customer-service) [Video](https://blog.vivantio.com/topic/video) ## [Vivantio Meets ITIL & Performance Demands For Global Car Manufacturer](https://blog.vivantio.com/video-vivantio-meets-itil-and-performance-demands-for-global-car-manufacturer) By [Staff Writer](https://blog.vivantio.com/author/staff-writer) on 1/12/17 9:00 AM   --- Alan Shrimpton, IT Strategy Manager at a global car manufacturer, weighs in on why his organization chose Vivantio and their experience using the ITSM Platform to meet their ITIL and performance requirements.   ###### Topics: [ITIL](https://blog.vivantio.com/topic/itil) [ITSM Solution](https://blog.vivantio.com/topic/itsm-solution) [ITIL Project Management](https://blog.vivantio.com/topic/itil-project-management) [Video](https://blog.vivantio.com/topic/video) [All posts](https://blog.vivantio.com/all) [![2020-Vivantio-Logo-Reverse-Master](https://blog.vivantio.com/hs-fs/hubfs/_logos/2020-Vivantio-Logo-Reverse-Master.png?width=200&height=50&name=2020-Vivantio-Logo-Reverse-Master.png "2020-Vivantio-Logo-Reverse-Master")](https://www.vivantio.com) Copyright © 2022 Vivantio | All Rights Reserved - [Terms of Use](https://www.vivantio.com/terms-and-conditions/) - [Privacy Policy](https://www.vivantio.com/privacy-policy/)