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Video: How Self-Service Portals Improve the Customer Service Experience

By Staff Writer on 3/20/20 9:00 AM


In this video, we explain how self-service portals play a key role in the customer service experience. They represent a company’s professionalism, brand, and its desire to help customers find answers to their questions, solve their own technical issues or find resources. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.

You can get the latest insights on the impact self-service is having on service desk professionals and their customers in our exclusive report created in partnership with the Service Desk Institute (SDI).

Download your report here

SDI-SSReport thumbnail@2x


Topics: Service Management ITSM Customer Service Customer Self-Service Video

Video: Roles & Permissions Provide Data Control for Service Management Teams

By Staff Writer on 12/16/19 9:00 AM


Vivantio offers a flexible ITSM software solution that can be used by service teams across multiple departments within the same company while keeping data secure. When Roles and Permissions are enabled in our ITSM platform, you can determine who and what departments can perform certain operations and access particular (e.g., confidential) data within the system. This video provides an overview of the roles and permissions capabilities within the Vivantio platform.

Topics: Service Management Video

Video: Learn How To Create Tickets In Vivantio

By Staff Writer on 10/18/19 9:00 AM


In this video, Patrick, one of our solutions consultants, demonstrates the multiple options for creating a ticket within the Vivantio platform: manually through the Vivantio platform, through email automation, and through a custom self-service portal.

Topics: Service Management Automation Video

Video: How & Why to Use Workflows in Vivantio to Automate Processes

By Melissa Faletra on 9/9/19 9:00 AM


In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.

Topics: Service Management Automation Video

Video: Ways to Set Up and View Tickets Within Vivantio

By Melissa Faletra on 9/6/19 9:00 AM


Vivantio offers customizable service management software, meaning that users can mold our platform to meet their needs. Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more.

Topics: Service Management Video Service Ticket Software

Video: Learn How To Use Custom Forms & Fields

By Melissa Faletra on 7/30/19 9:00 AM


Vivantio offers flexible and customizable software. One of our platform’s many features is the ability to create an unlimited amount of custom forms and fields, which allow users to capture important information when logging a ticket.

In this video, product specialist Melissa demonstrates the functionality of creating custom forms and fields and provides an overview of this handy feature.

Topics: Service Management ITSM Solution ITSM Tools Video

Video: Vivantio Empowers Teams To Provide Focused Customer Service

By Staff Writer on 7/26/19 9:00 AM


At Vivantio, we develop, deliver and support service management software focused on improving your teams’ customer support levels because we believe that providing excellent customer service is the core of any organization, including ours.

We took some time during the Service Desk and IT Support Conference in London to explain how Vivantio’s unique business model unlocks the very best customer service possible.

Topics: Service Management Vivantio Customer Service Video

Vivantio Meets ITIL & Performance Demands For Global Car Manufacturer

By Staff Writer on 1/12/17 9:00 AM


Alan Shrimpton, IT Strategy Manager at a global car manufacturer, weighs in on why his organization chose Vivantio and their experience using the ITSM Platform to meet their ITIL and performance requirements.


Topics: ITIL ITSM Solution ITIL Project Management Video